Answers to questions about using the web site
If a host has blocked any dates as unavailable, or our system records the location as already booked, they'll show up on their calendar as red numbers with a grayed-out background. Of course, hosts are not operating a business so they don't always remember to block dates they may be away. So, just because a date shows as available, doesn't guarantee they'll accept your request.
The User Dashboard it the central location for everything to do with YOU. Go there first whenever you login. Other than searching for hosts, everything else you need to interact with the website is linked from this page.
From the Main Dashboard tab you can read and respond to reminders from us or messages from fellow users, read all past messages, see requests you've sent to hosts, the favorites you've bookmarked, and follow the links to add or update all aspects of your account and profile. If you are a host, you'll also have a Host Dashboard tab. Go there to update your availability calendar and see upcoming hosting requests from guests.You can also edit your host location details from there.
There are various parts to your profiles and each has to be edited separately. Your User Profile describes details about you (the user), your interests as well as your real name, address and phone numbers. Your Guest Profile is all about your rig and travel habits (you as a guest). It has to be separate so we can match guests up with hosts that fit your needs. If you're also a host, you will have a Host Location profile (one for each location you offer) where you'll edit those details. Then, of course, there's Your Account, where you'll edit things like your user name, email address, and password.
Once a stay request is accepted by the host, we expect both host and guest to try to honor the scheduled visit. But we all know that sometimes life gets in the way.
Either party can cancel a scheduled stay. Go to your dashboard (when logged in) to find it or click on the link in the confirmation email, which will take you directly to the cancel page. Of course, if it's short notice, the other party may not get the email on time. We've given you the other party's phone number so you can also follow up with a phone call.
Important Note to Guests: Our hosts graciously accepted your request for a free stay on their property, and some may have scheduled their own lives around your anticipated stay. Please don't cancel with less than 24-hours notice without a very good reason. We reserve the right to cancel guest privileges for members who have a higher-than-average number of last minute cancellations.
If The Host Cancels: Hosts shouldn't need to put their lives on hold to accommodate a traveler. They may have an unexpected commitment, so please don't leave them a bad review because their plans changed. Keep in mind that they offer their location purely out of generosity with no reward other than your gratitude and kindness. As such, guests should always have a backup plan. Although some hosts may let you come even if they're not around, knowing the location of the nearest Walmart is a good idea, just in case.
Yes. This is a new feature (added in February, 2018). If you joined earlier, you will need to edit the personal details section of your User Profile. Add your mobile number and activate the option to"Send SMS notifications of messages". You'll continue to receive an email notification as well.
Our policy does not permit you to list a phone number or email address directly on your profile. This is for your safety. Profile pages are public and anyone who sees your number online could call, pretending to be one of our members. When initial contact is through the site, you can click on the user name of the sender and be sure they are, in fact, connected to that profile
The phone number and real name of both host and guest is made available to both parties involved once a stay request has been submitted and accepted. But you may certainly exchange phone numbers in your messages earlier if you want to chat before formally accepting a request.
If you enable the option for text notifications (in your User Profile) we'll send you a text as well as an email when a member sends you a message. You'll still need to go on line to reply but you'll know when there's a message.
You'll be prompted to add an honest review after a scheduled stay has been confirmed as completed.
There's a link to the review from in the message. You can also find it on your dashboard or go to their profile page and click "Leave This User a Reference". To get to a member's profile page, simply click on their user name in messages you exchanged or any place else you see it.
You will also be notified when someone adds a recommendation about you. Please read it immediately and contact us if you notice personal or location information is divulged that you'd like deleted or changed.
Log in and go to your user dashboard. From there you can link to and edit all the information on your account. If you're a host, go to Host Locations on your user dashboard to update your availability calendar or change any details about your location.
The only way to accomplish this is to cancel and resend the request with the new dates. This may not seen very efficient but, even if we provide an easier option, both parties need to agree to the new dates. If they are only slightly different from the original request and it's coming up in the near future, it's okay to verbally agree (via messages) and not bother changing them on the site. Changing them just lets us send reminders at the right time and, hopefully, eliminates possible confusion.
Both host and guest are able to cancel a request at any time after it's sent and we notify you if the other party cancels. If the request has been accepted and it's within 24 hours of arrival time, please phone the party as well to let them know; they may not check email regularly. This is why we give you the other party's phone number once a request is accepted.
You're welcome to go by your own name, making it easier for RVing friends you already know to identify you. We only suggest a nickname as an extra privacy feature if that's important to you.
In order for this site to work effectively, hosts need to respond to stay requests from guests, even if they cannot accept them. This allows all users to be able to plan their travel efficiently.
Once a host has received several requests from other members, a response rate is calculated, indicating both what percentage of incoming requests they have responded to, and what the average length of time was before the host replied. This information allows guests to be realistic in their expectations of receiving a response in a timely manner from a host.
Each host sets their own preference for both minimum and maximum request notice so, for some hosts, it may be even less than 2 months. However, the website permits no more than a 2-month maximum.
This is because: The farther in advance a request is made, the more likely it is to be cancelled and yet the location is tied up preventing others from requesting it. We don't want hosts to feel they have to plan their lives around guest requests. And, finally, we don't want it to be as difficult for travelers to book a stay with a host as it is to get a campground reservation during peak times.
Please remember that hosts aren't operating a campground, nor do they make any money from hosting. We suggest you check back closer to your trip dates. By then, several more hosts may have joined too, opening up new locations to choose from.
When a host receives a stay request, they have 48 hours to reply to that request. That reply can be accepting, declining, or just sending a message asking for more information - any of these counts as a request having been responded to.
If a host doesn't respond at all to a stay request within 48 hours, the request will expire, and the host's response rate will be negatively affected. Requests that are responded to with a message asking for more information do not expire, hosts or guests then have however much time is necessary to sort out details and either accept or decline the request.
When a host's response rate drops to 50% or lower, they're sent a warning message. If their response rate drops to 25% or lower, their location is deactivated and cannot be reactivated until they have contacted us to sort out any underlying issues.
One reason may be that emails to the address on file have bounced. We need a valid email address in order to forward messages from members. If this happens, please contact us.
Login, find Host Locations in the User Dashboard. You can update the address and any other details there.
Login and go to your User Dashboard. Click the edit button for Your Host Location. Click the blue edit button beside the Availability section.
When you receive a message from a member, their username appears in a couple of different places. Each one is a link and clicking on their user name will take you to their profile. All stay requests, both future and past, as both a guest and host, are also accessible from the user dashboard, and contain links to the profiles of the users involved.
Replies to emails from the site must come from the email address that is associated with your account. This is necessary so our site can know which member the message has come from.
If you respond to email using a different address than the one associated with your account, you can try one of two things:
Yes. To view it, log in, go to your User Dashboard and choose the Hosting Dashboard tab.
You can do this and edit and any aspects of your host location listing under the heading, "Your Host Locations" , which you'll find below your profile photo/avatar, on your User Dashboard. On the form, click the blue edit button beside the section you want to update, then save the change.
Traveling members need and deserve a prompt reply so they can make alternate plans if necessary. A host's response rate is negatively affected unless they reply within 48 hours but they can still respond to your request (by a message) even after it has expired. They'll have a reminder in their mail about it, so please don't send a second request unless you've heard back from them. There may be extenuating circumstances keeping them from responding and each expired request will further deplete their response rate.
We'll send all communication to the primary email address listed on your account. You can update or change that using the "Your Account Details" link from the User Dashboard. Optionally, we can send you a text message (as well as the email). You'll need to enable SMS messages in the Personal Details section of your User Profile.
Once the final date of the stay is past, the stay request is automatically marked as completed and you'll see an option to verify that the review is connected to a particular stay. If you confirm, you won't get further reminders.
If you wrote the review before that, or you missed verifying what it was for, you'll get the reminder to write it but it's fine to choose, "I prefer not to leave a review" with a note to say you already wrote one.