General Questions

General questions that don't fit other categories

What is boondocking?

Boondocking (or dry camping) refers to staying in an RV in a remote location without being hooked up to water, power, or sewer. Most RVers spend at least some nights parked without hook-ups, if only while traveling between destinations. Parking overnight at a truck stop, rest area, or Walmart parking lot is common. This is sometimes referred to as "blacktop boondocking."

How do I know if I'll find a host to suit my needs?

Even before you join as a host or buy a guest privileges subscription, you can search the site and read all the details of each host location.

Use the filters in our search tool to show only the locations that can accommodate your RV size and are near the destinations on your route. Try searching without a specific arrival date for the best results. This is especially important if you're planning a trip weeks in advance. Often hosts won't accept stay requests for dates in the distant future.

Add additional filters, too, if you like, but remember, the more "needs" you filter for, the fewer results will show in your search. So, if you don't really need a water hookup don't check it, then try again. Results can change daily as hosts update their availability and new hosts join.

Our hosts aren't operating campgrounds, so don't presume your request will be accepted just because they have not marked a date as unavailable. For the best results, be sure to include enough detail on your profile page so that hosts get an idea of who you are and feel comfortable accepting your request.

Are there rules of etiquette for members?

Yes. They're basic common courtesy. But just to be sure there's no misunderstanding, we also now require all guests to agree to this courtesy contract.

And here are some additional reminders for both hosts and guests:

As a Host:

Please respond to all stay requests promptly whether or not you can accept them. If you cannot accommodate them, that's fine. Just let them know so they can make alternate plans. We monitor your response rate. If it falls below 50% you will be sent a warning, and if it falls below 25%, your location will be deactivated and cannot be reactivated until you've contacted us to discuss it.

As a Guest:

Our hosts offer free parking as a courtesy, which should never be taken for granted. Those in popular locations cannot accept every request; please treat them like gold should you be lucky enough to have yours accepted.

As RVers:

We all know that plans often change when we're on the road. But once a host accepts and you've set up a scheduled stay, please treat it as you would a reservation you've paid for. Make every attempt to follow through. Don't leave a host wondering. If you need to change your arrival time or cancel altogether, let them know as soon as possible.

After a stay, please submit a referral for your host or your guest promptly. These will help fellow members make decisions. Feel free to leave a negative review as long as you confine it to the facts; be polite but honest. If not, we may edit or delete it. There is also a section in the review form to leave private feedback visible only to the site administrators. Feel free to use this to let us know of issues that you don't wish to share publicly.

If you've had a bad experience, please report it to us immediately using the contact form.

What if I need to cancel an accepted stay?

We recognize that last-minute issues can crop up. Either the host or guest may cancel at any time before expected arrival. As a courtesy, please give as much notice as possible. Once a request is accepted, both parties should have access to each other's phone number so a call or text is recommended, especially if it's within 24 hours or less from anticipated arrival. There are no repercussions for canceling unless the other party is not informed before the scheduled arrival time. If that happens, we consider it a legitimate complaint. More than one complaint may result in loss of privileges.

Is there an app?

Not yet, but we're getting closer. We'll make a big announcement to let you know when it's ready.

How do you handle complaints against a member?

We take all complaints seriously and will cancel website privileges, if necessary. Our policy is: first complaint, we'll make a note; second complaint, issue a warning; and third complaint, revoke guest privileges. This policy is intended to protect the identity of the complainant. We reserve the right to cancel privileges without disclosing the exact details of a complaint or reveal who initiated it.

Is there a reward for referring friends?

Absolutely. We'll give you and your friend a credit for a free month each to extend your existing guest privileges subscription. It's easy to set up even if you refer them verbally. All you need to do is get their email address and enter it on your Invited Guests List - it's in the Quick Links Section of your User Dashboard. You can be assured that we will never send them spam. But if they join (using that email) you'll each get the free month credit automatically.

If you have a web site or blog where you can link to our web site, you might also consider joining our affiliate program and earn 10% in cash on every sale. Take part in both these programs simultaneously if you wish.

Can we purchase a guest subscription for someone as a gift?

Absolutely. Here's the URL where you can purchase a gift Certificate.